Terms & Conditions

These terms are between you (or the organisation you represent) and Apex Flow Technology Ltd., a company registered in England and Wales, trading as Swift Ship at swiftfreightaudit.com (“we”, “us”). The “Service” means the Swift Ship freight invoice audit engine, its client area, dashboards, dispute memos and related APIs.

By creating an account, submitting an invoice for audit, or otherwise continuing to use the Service, you agree to these terms. If you are agreeing on behalf of a company you confirm you have authority to bind it; if you are agreeing as an individual you confirm you are of legal age to enter a contract.

The Service compares carrier invoices you submit against the tender baseline or rate agreement on file, flags base-rate violations, unauthorised accessorial charges and charges above agreed caps, and produces findings and dispute documentation. Findings are decision-support output based on the documents supplied. You remain responsible for deciding whether to raise a dispute with a carrier and for the accuracy of the baselines you give us.

You must give accurate registration information and keep it up to date. You are responsible for keeping login credentials and private result links confidential, and for all activity carried out under your account. Tell us promptly if you believe an account or link has been compromised.

We grant you a limited, non-exclusive, non-transferable right to use the Service for your own internal freight audit purposes, within the plan you have selected, for as long as your subscription is current.

You must not, and must not permit anyone else to:

• use the Service unlawfully, or for fraud, misrepresentation or spam;
• submit documents you have no right to submit, or content that infringes another party's intellectual property or privacy rights;
• interfere with the security or integrity of the Service — including probing, scanning, penetration attempts, introducing malware, circumventing rate or size limits, or scraping;
• reverse engineer, decompile or attempt to derive the audit logic, or resell, sublicense or redistribute the Service; or
• use the Service to build a competing freight audit product.

We and our licensors own the Service and all intellectual property in it, including its software, audit rules, parsers, documentation, interface and branding. Nothing in these terms transfers that ownership to you. You keep ownership of the invoices, tenders and other content you submit, and grant us a limited licence to host and process that content solely to provide the Service to you and to produce your audit records.

Charges consist of the platform subscription fee for your plan and, where agreed, a performance gain-share fee calculated as a stated percentage of freight overcharges actually recovered. Gain-share is only payable on credits genuinely received from the carrier: if nothing is recovered, no gain-share is due.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Payment, billing, currency, tax, renewal, cancellation and refund mechanics are governed by Paddle's Buyer Terms, which apply to your purchase alongside these terms. Subscriptions renew automatically for the interval shown at checkout until cancelled. Refunds are covered by our Refund Policy.

We work to keep the Service available and accurate, but we do not guarantee that it will be uninterrupted, error-free, or that every overcharge will be detected or recovered. Maintenance, carrier format changes and third-party outages can affect availability and results. To the fullest extent permitted by law we disclaim all implied warranties, including merchantability, satisfactory quality and fitness for a particular purpose.

We may suspend or terminate your access where: you materially breach these terms; fees are unpaid after notice; we reasonably believe there is a security, fraud or legal risk; or you repeatedly or seriously breach section 6. Where practical we will warn you first and give you a chance to put things right. You may stop using the Service and cancel your subscription at any time. On termination your licence ends; you may request an export of your audit records within 30 days, after which we delete or anonymise them in line with our Privacy Notice.

Our total aggregate liability arising out of or in connection with these terms is limited to the fees you paid us in the twelve months before the event giving rise to the claim. We are not liable for indirect, consequential or special loss, including lost profits, lost savings, lost or unrecovered carrier credits, business interruption, loss of data or loss of goodwill. Nothing in these terms excludes liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded.

You will indemnify us against claims, losses and reasonable costs arising from content you submit, from your unlawful use of the Service, or from your breach of these terms.

You may not assign these terms without our written consent; we may assign them as part of a merger, acquisition or reorganisation. Neither party is liable for delay or failure caused by events beyond its reasonable control. If a provision is unenforceable the rest continues to apply. These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute.

We may update these terms; the current version is always on this page with its date. If a change materially affects you we will tell account holders by email.

Contact: legal@swiftfreightaudit.com