Refund Policy

Apex Flow Technology Ltd. offers a 30-day money-back guarantee on Swift Ship subscriptions. If the Service is not right for you, request a full refund within 30 days of your order date and we will refund that payment.

Our orders are handled by our reseller Paddle.com, which is the Merchant of Record for all our orders and processes refunds on our behalf. To request one:

• visit paddle.net and find your order using the email address you bought with; or
• email us at billing@swiftfreightaudit.com with your order reference and we will arrange it for you.

You do not need to give a reason. Approved refunds are returned to the original payment method, normally within 5–10 business days depending on your bank or card issuer.

Subscriptions renew automatically until cancelled. You can cancel at any time, and cancelling stops future renewals; access continues to the end of the period you have already paid for. If a renewal charge takes you by surprise, contact us within 30 days of that charge and we will refund it.

Gain-share fees are charged only as a percentage of freight overcharges actually recovered for you. If a carrier later reverses or reduces a credit we have charged against, tell us and we will issue a corresponding credit or refund of our share.

Email billing@swiftfreightaudit.com. See also our Terms & Conditions and Privacy Notice.